Terms & Conditions

In these conditions “the Customer” means the person, firm or company who commissions the services of Solidbubble Ltd “the Company”. By commissioning the Company to undertake work “the project” on their behalf, the Customer agrees that these Terms and Conditions of Trading define the working relationship. All projects, services or goods that the Company may be contracted to produce or provide for the Customer will be subject to the following:

Fees

For each project, the Customer will receive an estimate outlining the project specifications and estimated fees for the Company time based on the current hourly rate and, where appropriate, any goods and professional services commissioned by the Company in order to complete the project. The Company will begin work upon the Customer’s written or oral approval of the estimate and this will constitute an agreement between parties. The Customer agrees to pay the Company in accordance with the terms specified in each proposal/estimate. Estimates are valid for only 30 days from the date on the estimate. By responding to his emails you are agreeing to these terms and the fees applied. If you have any queries or require further information please call 01494 537100 or email [email protected]

Payment

Unless otherwise agreed in writing by the Company all Customers that have not submitted a credit application and been approved by the Company accounts department will be required to pay 50% of the project cost before work can begin and all subsequent balances due are payable upon artwork approval. All credit accounts shall be paid up on or before the 30th day after the date of the invoice. The Company reserve the right without notice to charge interest on past due balances at the rate of 12% per annum or 1% per month. The Company reserve the right to refuse completion or delivery of work until due balances are paid. The Customer shall pay the Company’s costs, charges and expenses directly or indirectly incurred in obtaining or otherwise enforcing payment of outstanding accounts.

Revisions and alterations

New work requested by the Customer and performed by the Company after a proposal/estimate has been approved is considered a revision or alteration. If the job changes to an extent that substantially alters the specifications described in the original estimate, the Company will submit a revised proposal/estimate to the Customer and both parties must agree to a revised additional fee before further work proceeds. Author’s alterations and other copy changes requested after layouts or mechanicals are completed are billed at the Company standard hourly rates.

Overtime and rushed orders

Estimates are based on a reasonable time schedule and may be revised to take into consideration the Customer ‘Priority Scheduling’ requests requiring overtime and/or weekend work. Knowledge of the deadlines is essential to provide an accurate estimate. In addition, the Company suppliers may mark up their charges in respect of work required in a hurry.

Exclusion of liability

Under no circumstances, whatsoever, shall the Company be liable for losses specific to the particular circumstances of the Customer, indirect or consequential loss including loss of profits, damage to property or wasted expenditure. Without prejudice to the other provisions of these conditions, the Company’s liability shall not exceed the total of the contract fees for the project. The fees for any project are based on the assumption that the liability of the Company and Customer are as set out herein.

Copyright and property belonging to others

The Customer agrees to exercise due diligence in its direction to the Company regarding the preparation of materials and must be able to substantiate all claims and representations. The Customer is responsible for all trademark, copyright, legal searches and patent infringement clearances and is solely responsible for arranging these, prior to publication. The Customer is also responsible for any necessary legal clearances, licenses, usage, or royalty payments prior to publication.

Errors and omissions

It is the Customer’s responsibility to check proofs carefully for accuracy in all respects, including but not limited to prices, spelling, dimensions and distances. The Company is not liable for errors or omissions. The Customer’s signature or that of his authorised representative is required on the return of all proofs or artwork or written confirmation via e-mail or fax prior to release for printing or other implementation.

Overruns and underruns

Some printers’ terms enable them to deliver over or under the quantity ordered and to charge accordingly. In such cases, the Customer will accept overruns or underruns that do not exceed +/- 10% of the quantity ordered and the Company will bill for the actual quantity delivered within this tolerance.

Placement of advertising

At your request, we will purchase media space on the Customer’s behalf which will be billed to the Customer at current rates plus the standard agency commission. The Company cannot be held liable for advertising that does not appear on a particular time/date or issue or in a particular position or break.

Property and suppliers’ performance

The Company will take all reasonable precautions to safeguard property entrusted to them. In the absence of negligence on the Company part, however, the Company are not responsible for loss, destruction or damage or unauthorised use by others of any such property. The Company will use their best efforts to ensure quality and timely delivery of all printed matter. Although the Company may use their best efforts to guard against any loss arising from the failure of suppliers, media, or others to perform in accordance with their commitments, the Company is not responsible for failure on their part. The Company cannot in any way be held responsible for quality, price, performance, or delivery of materials made or supplied by others where the work has been placed directly by the Customer or his agents.

Rights of ownership

Once a project has been delivered by us and is fully paid for by the Customer, the Company will assign the reproduction rights of the design for the use(s) described in the proposal. According to copyright law, the rights to all design and artwork, including but not limited to photography, music and or illustration created by independent photographers, artists or illustrators retained by the Company, or purchased from a stock agency on behalf of the Customer, remain with the individual designer, artist, photographer or illustrator.

Unless a purchase of “All Rights” (a Buyout) is negotiated on behalf of the Company, the Customer may not use or reproduce the design, work or the property therein for a purpose other than the one(s) originally stipulated. If the Customer wishes to use the design the Company have created and/or the images within it for another purpose or project, including a reprint or exhibition, you must contact us to arrange the transfer of rights and the payment of any additional fees before proceeding.

Master artwork including roughs, visuals, mock-ups and presentations is the property of the Company and will not be released or copied for the Client or any third party to use in any way whatsoever without prior written agreement by a director of the Company. The Company reserve the right to photograph and/or distribute or publish for promotional and marketing needs any work the Company create for the Customer, including roughs, visuals, mock-ups and presentations, as samples for our portfolio, newsletter, brochures, presentations and website and for entry for awards.

The Company will endeavour to store files on computer disks for a period of 6 months beyond the delivery of a job. Thereupon, the Company reserve the right to discard them without notice.

Limitation

The Customer will indemnify and hold the Company harmless for any loss or expense (including legal fees), and agree to defend the Company in an actual lawsuit, claim or action arising in any way from the working relationship. This includes, but is not limited to claims made against the Customer and any of its products and services arising from the publication of materials that the Company prepare and the customer approval before publication.

Force Majeure

Production schedules, storage of files and property belonging to the Client will be established and adhered to by both Customer and the Company, provided that neither shall incur any liability, penalty or additional cost due to delays caused by a state of war, riot, civil disorder, fire, industrial dispute or strike, accidents, energy failure, equipment breakdown, delays in shipment by suppliers or carriers, action of government or civil authority, and acts of God or other causes beyond the control of the Customer or the Company. Where the Customer does not adhere to production schedules, final delivery date or dates will be adjusted accordingly.

Completed and outstanding projects

A design project is considered complete upon receipt of the final artwork by the Customer. Other services, not covered by the initial agreement, such as printing, display production, website uploading, publishing, website analytics etc, contracted on the Customer’s behalf constitute a separate project and can be treated as a separate charge. Projects left uncompleted by a Customer for more than 1 month (30 days), without any reasonable progression or further instruction will be invoiced. The invoiced amount will be for the work completed thus far.

Additional services

The Customer agrees to pay the additional fees for any work not described in the quotation that the Customer requests and approves in advance in writing during the course of the project. This will be charged at the hourly rate. 

Additional expenses

The Customer agrees to reimburse Solidbubble Ltd for any additional expenses necessary and approved by the Customer in advance in writing for the completion of the services. An example of this might be work required due to unforeseen difficulties or fees incurred in obtaining access to the Customer’s domain name, or additional meetings and travel time that were not previously quoted for. Additional expenses will be charged at the hourly rate plus expenses. 

Copywriting services

If stated on the quotation Solidbubble Ltd will provide copywriting services. Solidbubble Ltd shall not be liable for any loss or damage suffered by the Customer or by any third party arising from the use or reproduction of any words or phrases created by Solidbubble Ltd. Although Solidbubble Ltd will make every effort to avoid errors, omissions, misrepresentations, inaccurate implications and other inaccuracies in the content of publications that we manage, the final responsibility for published material remains with the Customer. 

General

The validity and enforceability of this agreement will be interpreted in accordance with the laws of England but the Company reserves the right to bring proceedings in connection with this contract in any other court of competent jurisdiction. Failure by the Company to enforce any of these conditions shall not be construed as a waiver of that condition or any other condition. By commissioning the Company to begin work for the Customer, the Customer is automatically acknowledging these terms and is bound by them.

General

The validity and enforceability of this agreement will be interpreted in accordance with the laws of England but the Company reserves the right to bring proceedings in connection with this contract in any other court of competent jurisdiction. Failure by the Company to enforce any of these conditions shall not be construed as a waiver of that condition or any other condition. By commissioning the Company to begin work for the Customer, the Customer is automatically acknowledging these terms and is bound by them.

Privacy Policy

This privacy policy sets out how Solidbubble Ltd uses and protects any information that you give Solidbubble Ltd when you use this website.

Solidbubble Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Solidbubble Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from XX January 2019.

What we collect

We may collect the following information:
  • Name and job title
  • Contact information including email address & telephone number
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send you promotional emails about new products or other information that we think you may find interesting using the email address that you have provided.
From time to time, we may also use your information to contact you for market research purposes.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over any other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites. Any such sites are not governed by this privacy statement and you should exercise due caution and look closely at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:
  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law to do so.

You may request details of personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at Solidbubble Ltd, 1 Kingsmill Park, London Road, Loudwater, High Wycombe HP10 9UB

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookie Policy

What are cookies?

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date. A session cookie will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

Our service providers also use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use via cookies. The information gathered is used to create reports about the use of our website. Google’s privacy policy is available here: https://www.google.com/policies/privacy/

We use Facebook Pixels to analyse use of our website after social media engagement. You can view the privacy policy of this service provider at https://www.facebook.com/privacy/explanation

Blocking and deleting cookies

Most browsers allow you to refuse to accept cookies and to delete cookies.

Methods for doing so vary from browser to browser and from version to version. You can obtain the latest information about blocking and deleting cookies using these links:

  1. https://support.google.com/chrome/answer/95647?hl=en (Chrome)
  2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox)
  3. http://www.opera.com/help/tutorials/security/cookies/ (Opera)
  4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
  5. https://support.apple.com/kb/PH21411 (Safari)
  6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge)
Do please remember that blocking all cookies will have a negative impact on the usability of many websites.

What cookies do we use?

We use cookies for the following purposes:
  1. Authentication – we use cookies to identify you when you visit our website and as you navigate our website.
  2. Personalisation – we use cookies to store information about your preferences and to personalise the website for you.
  3. Analysis – we use cookies to help us to analyse the use and performance of our website and services.
  4. Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

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